Legal access, records and wallet context
Our Legal position is simple: you should know which account steps apply before using the service. Access depends on local law, and where local law permits, we ask you to complete clear phone verification before account access. We record payment references so a DANA, OVO, GoPay
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or QRIS status can be matched to the correct account; bank transfer and virtual account references are handled in the same way. Your account details must be accurate, and we may ask for an account check when a payment record, login event or withdrawal request needs
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confirmation. Policy changes appear on this page, while support can explain a process without changing the applicable rule.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.